Frequently Asked Questions

When can I expect my order?

• Order cutoff time: 17:00 (GMT) Greenwich Mean Time (London), after this time we no longer process orders received on that day. For orders processed after cutoff time, one day gets added to the delivery time estimate.
• Order handling time: 1 to 2 days, fulfilled Mon. to Fri. After this time the shipment for the order is delivered to the carrier company and ready for transit.
• Transit time: 7 to 8 days, Delivered Mon. to Fri.

The expected delivery time has passed, where is my order?

In most cases, orders are delivered within the estimated delivery time. Unfortunately, an order can be delayed. Have you waited 3 additional days after the original delivery time and still haven't received your order? Please send an email to: support@tinywishers.com.

How much are the shipping costs?

When you order from  Tinywishers you can always benefit from free shipping  .

How can I pay for my order?

Tinywishers always offers secure payments. We use the  most widely used payment provider in United Kindom :  

• Paypal

I'm missing some products, how is that possible?

Some orders will be shipped in separate packages due to weight restrictions. To ensure product quality, the products you order may come from different suppliers. If you order multiple products from us at the same time, it is possible that the products will not be delivered at the same time. Don't worry, your order is on its way. The rest of the order is usually delivered within 1 to 3 working days.

What should I do if I receive a damaged shipment?

Unfortunately, it can happen that your order is damaged during delivery. As a customer, you can of course do nothing about it. In this case, please contact our customer service immediately by sending an email to support@tinywishers.com It is necessary to take photos of the complaint and attach them to your email.

Please do not return the item without sharing pictures with us. We will then unfortunately not be able to find a suitable solution for you. Our customer service will process your message as quickly as possible and work with you to find the best solution.

This happens if you have bought the wrong product, it doesn't fit or you no longer want the item.

You first contact our customer service ( support@tinywishers.com ). We will see what the best way out is for you. If we are unsuccessful, you only pay the shipping costs for returning the product to us

What is the process for exchanging a product?

Unfortunately, we don't accept the exchange of your items. You can however always return your items within 30 days and place a new order.

Contact Us